1. How often should I have my carpets professionally cleaned?

We recommend professional carpet cleaning at least once every 12 months. High-traffic areas, homes with pets, or allergy sufferers may benefit from more frequent cleanings—every 6 to 9 months.

 

2. What carpet cleaning methods do you use?

We primarily use hot water extraction (steam cleaning), which is recommended by most carpet manufacturers. We also offer dry cleaning and low-moisture cleaning methods upon request or for specialty situations.

 

3. How long will it take for my carpet to dry?

Drying typically takes 6 to 12 hours, depending on humidity, ventilation, and carpet type. We recommend keeping foot traffic to a minimum until carpets are fully dry.

 

4. Are your cleaning products safe for pets and children?

Yes! We use eco-friendly, non-toxic cleaning solutions that are safe for your family and pets. If you have specific sensitivities or concerns, please let us know in advance.

 

5. Will carpet cleaning remove all stains?

While most stains come out with professional cleaning, some deep-set or permanent stains (like ink, bleach, or certain dyes) may not be fully removable. We'll assess your carpet and let you know what to expect.

 

6. Do I need to move my furniture before the appointment?

We kindly ask that you move small items, breakables, and electronics. Our team can help move light furniture like chairs and small tables. Heavier items (beds, dressers, large sofas) should be moved in advance if you'd like underneath cleaned.

 

7. How long does a typical carpet cleaning take?

It depends on the size of the area. Most standard jobs take 1 to 2 hours. We’ll provide a time estimate when you book.

 

8. Will cleaning damage my carpet or cause it to shrink?

No. When performed correctly using professional equipment, carpet cleaning is completely safe. We follow manufacturer guidelines to ensure no shrinkage, color loss, or damage.

 

9. Can I walk on the carpet after it’s cleaned?

Yes, but it’s best to wait until it’s fully dry. If you must walk on it, wear clean, white socks or shoe covers to avoid re-soiling.

 

10. Do you guarantee your work?

Absolutely. We stand behind our service with a 100% satisfaction guarantee. If you're not happy with the results, we’ll come back and make it right.